Ngenera, a player in the collaboration and customer interaction management cim markets, has rebranded itself as moxie software in hopes of bringing together its social business software solutions under one roof. I worked at moxie software fulltime pros great people, cool technology, excellent atmosphere. Moxie originally was named ngenera, but it changed identities in 2010 and considers that its birth year. The companys platform delivers relevant information by uniting web selfservice, contextual knowledge and assistance via live chat and email, enabling ecommerce companies to drive revenue and realize the full value of each customer. Through moxies solutions, companies can anticipate intent, connect in realtime and engage with customers to increase total customer value. Customer service supplier and product update 4q2011. Developer of a digital guidance platform designed to improve the customer experience and.
Kelly said he is aiming the company to become the most userfriendly. First and last name make an username password i understand and agree with. Moxie s customer engagement software solves customer struggles, increases revenue, and boosts customer satisfaction. Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer engagement through its spaces by moxie platform. Mountain view startup ngenera becomes moxie, combines socialbusiness software. Socialservice has become a customer service requirement.
See how our innovative technology including kbot digital guidance, live chat, web selfservice, and email. Software and technology industry veteran to focus on broad market adoption and scaling software revenues. The general availability of spaces by ngenera is scheduled for early q3 2010. Regional sales director chicago, il moxie software ladders. Moxie software has announced the ability for customers to tap into the facebook social graph to determine the best time to engage with people on.
With this new release, moxies awardwinning knowledgebase already available in customer engagement spaces is now integrated with employee engagement spaces, bridging the gap between customerfacing and employee collaboration, and allowing. Moxie software formerly ngenera is a company developing a customer guidance platform. I havent heard it put quite like that yetits perfect. Moxies customer engagement software solves customer struggles, increases revenue, and boosts customer satisfaction. Moxie s support portal enables cloud customers to submit an upgrade request.
The marriage of ngenera and talisma, together at last. The new moxie software bridges this gap, bringing together ngeneras employee engagement spaces with talismas customer engagement spaces, creating a seamless endtoend collaboration platform. Regional sales director chicago, il moxie software. Moxie company profile office locations, competitors, revenue. Mar 08, 2020 i worked at moxie software fulltime pros great people, cool technology, excellent atmosphere. Company moxie software news, employees and funding. This report completes our eighth year of quarterly customer service update reports. Moxie is changing the way ecommerce is done by anticipating what customers.
Moxie company profile office locations, competitors. Developer of a digital guidance platform designed to improve the customer experience and increases conversion rates. Companies report increased customer satisfaction and measureable cost savings. Ngenera, a player in the collaboration and customer interaction management cim markets, has rebranded itself as moxie software in hopes of bringing together its social business software solutions. Mar 15, 2012 this report completes our eighth year of quarterly customer service update reports. The company changed its name from ngenera to moxie software in 2010. November 8, 2010 moxie software formerly ngenera has announced the winter 2010 release of its social enterprise software platform, spaces by moxie. Moxie is a startup and pioneering, its not for the corporate 9 to 5er, moxie. Software engineering current employee bellevue, wa september 17, 2012 not thrilled with this new job at moxie, that used to be ngenera, talisma, and some other venture capitalists. The system automatically inspects the visitors public profile, processes the profile information through algorithms, and generates a unique targeted offer. Through moxies solutions, including live chat, email, knowledge, and web selfservice companies have the ability to deliver the right engagement offer via the right channel to increase total customer value. Mountain view startup ngenera becomes moxie, combines. Also follow moxie software on twitter and facebook. Mountain view startup ngenera becomes moxie, combines social.
The social software vendor has a brandnew brand name and the names got moxie. Moxie software enhances employee engagement hr exchange. Today is a big day for one of tsias long time partners, the new moxie softwareformerly ngeneratalisma, known for their customer information management cim multichannel customer service and knowledge management solutions. Moxie browser support for current application version the moxie suite of applications includes multiple interfaces with stated browsers supported. March 31, 2010 ngenera customer interaction management cim, a division of ngenera corporation and a global leader in nextgeneration customer experience software solutions, today released ngen cim 9. Moxie software formerly ngenera corporation is a provider of enterprise social software solutions that enable companies and organizations to connect employees, customers, and partners to engage. Administration applications for concierge, knowledge and channels concierge and. It offers intelligent decisions, performance analytics, digital. Latest customer engagement news from moxie software. Previously, as evp of ngenera corp now moxie software, wade ran the customer engagement division. Solutions architect bellevue, wa moxie software ladders. Ngenera rebrands as moxie software crm magazine customer.
Moxie anticipates what customers want, connecting and engaging with them. Sep 15, 2010 the new moxie software bridges this gap, bringing together ngeneras employee engagement spaces with talismas customer engagement spaces, creating a seamless endtoend collaboration platform. With locations in austin, seattle, london, and toronto, moxie software formerly called ngenera was named one of the top 10 venture funded companies by the wall street journal. More than 600 of the worlds leading brands in financial services, healthcare, hightech, retail and travel and hospitality rely on moxie to build loyalty and drive customer conversion and revenue. Moxie anticipates what customers want, connecting and engaging with them through the entire. Moxie software integrates customer service into enterprise. Sales operations moxie software greater seattle area. Talisma helped us implement a customer experience that we wanted our clients to have with the. The company changed its name from ngenera to moxie.
It offers intelligent decisions, performance analytics, digital engagement, web selfservice, knowledge base, email, live chat, and mobile software solutions. Articles include news about our latest partners, product announcements, industry awards, and digital engagement trends. Ngenera rebrands as moxie software 30 nov 2010 a few years following the acquisition of talisma, ngenera unites its collaboration and customer interaction product sets on one platform. Work load is unpredictable can lead to long hours sometimes but the team pulls together and. Astute solutions, attensity group, consona crm, egain, intelliresponse, kana, moxie software, oracle, and.
Years ago, when they were ngenera yes, that was moxies name in prehistoric times, i remember that they got my attention because as i defined it at the time 2008, they were the first. Clients of moxie software include many global 2000 enterprises, and total more than 600 wellknown companies such as fedex, best buy, marriott, and nationwide insurance. Read the latest moxie announcements and media coverage here. In september 2010, ngenera changed its name to moxie software. Patrick leads the companys legal department and manages all aspects of the companys worldwide legal affairs, including corporate, commercial, intellectual property, litigation and compliance matters. Austin, tx may 21, 2008 ngenera corporation today announced it has acquired bellevue, washington based talisma corp.
Moxie software is a software platform company, originally under the name ngenera corporation. Ngenera rebrands as moxie software destination crm. We felt it was time to rebrand the business and unify the product portfolio behind it, explains brian magierski, chief marketing officer for moxie software. See how our innovative technology including kbot digital guidance, live chat, web selfservice, and email enhances the entire buyers journey across devices. Keep your finger on the pulse of the customer engagement infosphere. Sep 15, 2010 mountain view startup ngenera becomes moxie, combines socialbusiness software. He is currently merging safeharbor into enghouse and running enghouse interactives marketing and sales operations. Jul 09, 2009 ngenera rebrands as moxie software 30 nov 2010 a few years following the acquisition of talisma, ngenera unites its collaboration and customer interaction product sets on one platform. With this new release, moxies awardwinning knowledgebase already available in customer engagement spaces is now integrated with employee engagement spaces, bridging the gap between customerfacing and employee collaboration, and. To learn more about moxie software and spaces by moxie follow the moxie blog coauthored by ceo tom kelly. Sep 15, 2010 moxie provides the most intuitive and comprehensive social enterprise software for employee and customer engagement through its spaces by moxie platform. Each quarter, we provide a roundup of product and company activity for the top suppliers of customer service solutions.
Moxie software remote work from home and flexible jobs. Talisma crm solutions for enterprises customer journey. In january 2014, moxie software named rebecca ward its new president and ceo. Moxie software is the only customer centric enterprise social software company that enables companies in a single suite to connect. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. In january 2014, moxie software named rebecca ward its new president and ceo references. Patrick previously worked as a corporate and securities attorney at dla piper llp. View maria benjamins profile on linkedin, the worlds largest professional community. A few years following the acquisition of talisma, ngenera unites its collaboration and customer interaction product sets on one platform.
Wade pfeiffer was most recently ceo of safeharbor knowledge solutions, which he sold to enghouse systems esl. Moxie software enhances employee engagement hr exchange network. Alan savoy, a technical manager and architect at ngenera, used the extensive plotting and data importing and exporting capabilities of wolfram technologies to build and deploy a webbased product that is customized to customers needs. Also known as ngenera, moxie software legal name ngenera corporation. Sales operations and marketing at moxie software, inc. Download white papers, watch webinars, view videos and demos, and learn about moxie concierge and our other innovative technology offerings with our solution sheets. The program begins to work when a facebook fan visits your like page.
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